Terms and Conditions

You are over 16

Keen Kutz is a specialist company supplying Scissors and Services to Professionals in the Beauty & Grooming Industry. You can order from us using the following methods: Online – www.keenkutz.co.uk Email – info@keenkutz.co.uk Telephone – 07738 716026

You can pay us by Secure Card payment online – www.keenkutz.co.uk with a major Credit or Debit Card by telephone or Bank Transfer By Cash or Card at an event in person. Measurements and specifications are given with care and in good faith. Any measurements should be taken as approximate and these may be subject to change without prior notice as manufacturers can make changes to any model at any given time. Due to circumstances beyond our control notification may not be given. Some manufacturers include the finger rest in the measurement and some do not as that finger rest may be removable, if clarification is needed on any measurement or detail please contact us. Specifications can change from one batch to another due to the products being made or finished by skilled craftsmen. This gives each piece individuality. These specifications are minor but and may not be noticeable to some individuals. This could relate to the actual size, shape, colour, edge, metal type, finish, finger rest etc. If you feel you need more detail on the individual item you are purchasing please ask we are happy to discuss each piece in greater detail. Descriptions such as Silver, Gold, Chrome, etc., refer to the colour or finish only, not the material that the items are crafted in. Goods are described as accurately as possible, however specifications can change from one batch to another. As each piece may have been made by skilled persons. A high standard of quality control is in place at our manufacturers who have been carefully selected for the quality of the products so items will have been checked and double checked. Owing to the type of products and the processes for creating many of these, some may have marks or colour variations on them. These will give the product a distinct individual look or feel. To some these marks may be seen as imperfections to others it is the assurance of traditional workmanship. These markings will not affect the workings or life span of the product in anyway what so ever. Most of these products have been finished by hand, checked and tested by more than one process before they reach you the customer. Each item is individual and often unique. Each item will be checked and packed, lubricants are often present on the blades or in the screws for the protection of the product. These lubricants may also attract colouration and loose particles from the case or packing in transit. If this should happen please just remove with a tissue and re lubricate ready for use. This should be accepted as the Norm. All illustrations are the property of Keen Kutz and must not be reproduced without the written permission of Keen Kutz. Prices and Delivery Charges: Prices are listed for goods, services and delivery on our website and these are generally correct, however if that some reason an error should occur you will be notified. You will be given the opportunity to cancel, change, or continue with the order at the correct or current price. In the unlikely event that we are unable supply goods at the price shown we will inform you. If payment has been made you will be refunded without delay. Delivery is by Royal Mail 2nd class and will be prompt – however if you have not received your package in the UK within 7 days, please email or telephone us so we can track and trace. Whilst every effort will be made to meet delivery times/dates, we do not accept liability for the consequences of any delays for any goods or services. Returns if you should need to return your order please notify us within 3 working days and return in the correct case/packaging and in the condition in which it was received. State the reason clearly for the return of the goods. This should be done within 7 working days of receiving the order. Exchanges if you should need to please call 07738 716026 to discuss the options available. Refunds will be processed in the same manner as the payment unless otherwise stated and the refund will be processed within 14 working days of receipt of returned goods whilst they are in the condition as new with packaging. This does not apply to services supplied by Keen Kutz. If the packaging is not in the condition you would expect then please sign for the package as being not in perfect condition. Collection of goods and service can be arranged by appointment. To book an appointment please call 07738716026 Stock and availability of goods we endeavour to hold a good selection and a vast amount of stock to accommodate demand. However some items are not available all of the time. If you are looking for something particular and cannot see it on the site or it is appearing out of stock please call or email us to check or find a suitable alternative. Help and advice is always available to our clients – we want to help you to select the right products for the right purpose. Your satisfaction is important to us. Sharpening and repairs see this section of the website for more details. Our aim is to please, building good long term relationship to supply quality goods and superior service to our clients.

All transactions are processed in accordance with data protection acts  and clients data is not sold or passed on to third parties.

Sorry we do not offer Credit Accounts.